If I only need to run surveys periodically do
I always need to maintain a subscription?
You only need to have an active subscription for the
period that you require the service, for example if you only want to run an annual
survey you only need to take out a one or two month subscription once a year.
What subscription should I take out and for
If you are not sure which subscription you should take
out we recommend that you take out the lowest subscription, if you then try to
publish a survey that requires a higher subscription, or order a service that
requires additional payment, you will be advised at the time and provided with
a quote that if applicable will include a credit for any unused part of your current
Likewise if you are not sure how long you will require
the service we recommend that you take out a subscription for a month and renew
the subscription any time before it expires for uninterrupted use. There
are discounts for members who take out an annual subscription but if you want
to trial the system first we recommend that you take out a series of monthly
subscriptions until such time that you feel comfortable to commit to an annual
How is payment made?
Payment can be made online through a number of the
leading credit or debit card companies via the WorldPay
secure payment system and we accept payment in three currencies USD, EUR or
GBP. Please note that Survey Galaxy do not see or record any of your payment
If you exceed your monthly survey responses allowance we
will issue you with an invoice at the end of the month that can be paid online
using the same payment methods or through alternative methods if other payment
terms have previously been agreed.
Will my card be debited monthly?
No, we do not automatically debit your credit or debit
card; before any payment is taken you are always first provided with a
quotation that you will need to confirm before the payment process is
My organization does not allow card payments
to be made or I don't have a credit or debit card, are there any other payment
If you cannot pay online using a credit or debit card
please contact us and depending on your status we may be able to offer you
another alternative payment method.
What exactly is the Publication Host Name Service?
In a nutshell the Publication Host Name Service allows you to
remove the surveygalaxy.com domain name from a published survey's URL.
For a detailed explanation of what the Publication Host Name Service is and what it
includes please view the Publication Host
Is the one off Publication Host Name Service
No, the Publication Host Name Service is completely optional and many satisfied
members are using Survey Galaxy without taking advantage of the Publication Host Name Service.
Are there any hidden costs?
There are no hidden costs although there are excess
charges if you exceed your monthly allowance and there are a number of optional
services that you can take advantage of, as a rule of thumb all the non-time
related services are included in all of the individual subscriptions and any
service that is time related will be an extra cost.
For example with a subscription you can export the survey
results free of charge as many times as you like and included with the export
are Excel macros that will automate the processing of the results; however if
you are unable, unwilling or would just like us to prepare the exported results
for you we can do this for a small additional charge.
Why if I have a valid subscription when I try
to export the survey results I am being charged a fee?
If you find that you are being charged to export the survey results it
is either that your subscription has expired or because you have ticked the 'Detailed Results
Preparation' box which is an optional, but chargeable service.
If you do not want us to prepare the results for you
leave this box unchecked and the export request will be processed free of
Excel macros are included with the exported files that if
used will process the results for you. The Excel macros we supply are fully
documented, not hidden and can be reviewed but if due to your local security
policies you are unable, or unwilling to execute third-party macros, or would
just prefer, you can check the 'Details Results Preparation' box and pay a
small charge for us to do the processing for you.
Does it cost extra to use the advanced
options such as branching logic and publishing multi-language surveys?
All Survey Galaxy's advanced functionality is included
with every subscription at no additional cost.