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Can I edit the survey's page and question numbering?
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Page Breaks
When the survey is published it is broken down into pages, page breaks can be identified by a Page break symbol in the Composer's preview display. The default is to have 7 questions per page but this can be adjusted using the Edit Details/Page Size value.
Please note that each survey page acts as a checkpoint and if you specify a large Page Size you will reduce the number of pages/checkpoints that may in turn reduce the amount of response data you receive from partially completed surveys.
If you have specific concerns regarding page breaks please use the Help Request facility where we will be happy to help.
Question Numbering
While Composing ensure that the Refs box is ticked at the top of the tool box menu.
While adding or editing items providing the Refs box is ticked a Reference Number box will be included at the top of the screen when an item is being created or modified.
You can assign your own number and enter them in the Reference Number box.
Note that if you assign your own numbering and then alter the order of the questions you will need to manually renumber the items.
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Why can't I can see the Reference Number box when I add or modify an item?
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Make sure that the Refs box is ticked at the top of the Composer tool box menu.
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Why can't I can see the Info box when I add or modify an item?
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Make sure that the Info box is ticked at the top of the Composer tool box menu.
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Why can't I can see the Subtext box when I add or modify an item?
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Make sure that the Subtext box is ticked at the top of the Composer tool box menu.
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Can I enter manual or hard copy surveys?
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Yes, if you have ticked the 'Input Operator' field on you Personal Profile.
Setting this option will reveal a 'Capture Response' option on the left navigation menu when you have selected your survey.
All captured responses are by their nature anonymous as they are not attached to a users registration, however, as a link is maintained between the response and your account all captured responses may be viewed, edited or deleted.
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How do I add HTML to a survey, ie: italics, bold and underline?
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Some websites prohibit the use of html since it may cause problems with the operation of the site itself. Many sites control this by identifying user html code and then stripping it out.
Survey Galaxy allows HTML code to be included within the survey although we would only recommend this is attempted if you are proficient in its use.
Survey Galaxy does not provide specific support in the use of HTML, therefore we can only tell you that it is possible to modify the styles, define tables, lists and links, but we cannot tell you how.
For general use we recommend that the system and customised Styles are used.
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What if I've forgotten my password?
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If, when you try to logon, your password is not accepted then you may request that your password is sent to you by clicking on the 'Request Password' button.
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What security do I have that you will not use the survey data for other purposes?
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As with many external services and traditional market research companies there has to be a degree of trust between Survey Galaxy and their customers.
Survey Galaxy guarantees that the survey information from private surveys remains private and confidential to the customer.
Detailed information even if not required by the customer will not be used or made available by anyone. (Unless the customer has made a written request for the information to be made available to others).
See the stated Privacy Policy for more details
Survey Galaxy does not charge an annual or periodic subscription fee and relies totally on the service it provides to their customers for their success.
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How do I obtain any open ended comments for analysis?
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Free text responses can be viewed either by using the online Results Analyzer facility or by downloading the detailed response data. |
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Is there any way I can print the survey?
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By using the Compose/Preview or Members/Surveys List/Preview option the survey is displayed in a separate window from which the survey can be printed.
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How do I view individual survey responses?
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There are two ways you can see the individual survey responses.
- Selecting the respondent activity monitor when you publish your survey.
- Purchasing the detailed results.
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If I send out a number of emails to request respondents to complete a survey and then find that I need to modify the survey will I be able to republish a survey without having to resend the emails with the revised URL?
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For surveys that are republished Survey Galaxy will automatically redirect the previous URL to the latest URL. This will be transparent to the respondent.
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How can I ensure that a respondent only completes the survey once?
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The default is to restrict the survey to 'one response per respondent' by the use of cookies.
This will prevent the same respondent using the same computer completing a survey more than once, they will however be able to complete a survey if they delete the cookie or use a different computer.
You can allow multiple submissions from the same computer by using the Edit Details option and setting the 'Response Setting' to 'Allow multiple responses per computer'.
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Do you have any tips or guidelines for creating surveys?
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From the Information screen see the Writing Tips document.
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How do I get help if I get stuck?
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From the Information screen use the Help Request option.
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How do I report an error?
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From the Information screen use the Report an Error option.
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How do I request an enhancement?
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From the Information screen use the Suggest Enhancement option.
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How do I copy a survey?
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From the Members Area select the survey to be copied and use the Copy option.
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How can I change my username or password?
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From the Members Area under the User Profile section and use the Edit Profile option.
Users who are utilising Survey Galaxy Account Management Facility (AMF) option and have been granted Account Management status will be able to modify their group's individual passwords.
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How do I see the respondent progress of a published survey?
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From the Members area, select the survey. A summary of the published data will be displayed giving the published date, number of days published, the average response per day, the number of respondents and drop out %. For more details on the respondents use the Respondents button.
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How much does it cost?
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Full pricing information is available from the Information, Pricing Policy.
Survey Galaxy does not have any hidden costs and prior to publishing a survey the full costs are displayed prior to confirmation.
Survey Galaxy policy is that customers are not charged for preparing, proto-typing or managing their surveys.
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I seem to have skipped responses to a question with a required answer?
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If a respondent drops out of a survey they will effectively skip any mandatory questions that appeared beyond the point when they quit the survey.
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Can respondents stop and then resume where they left off?
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If the respondent completes the survey as a registered user and the survey remains open they can at any time and from any computer return and review/modify their answers.
If the respondent is anonymous then the respondent will only be able to review their answers if they access the survey from the same computer they started with providing the cookies have not been deleted.
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How can I get an invoice for a past payment?
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Invoices are available online from the Members Area under the accounts section and by selecting the Invoices option.
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Can the general public carry out my survey?
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Providing you give them the URL address or have a link to the URL from another website anyone can access the private survey as a respondent.
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How do I ensure that only my invitees carry out the survey?
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For added security you can set the Survey Type to 'password protected' option.
When you distribute the link to your invitees they will need to be advised of the password to be able to respond to the survey.
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How do I start creating surveys?
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Simply by registering with Survey Galaxy by clicking on the Members Area tab and completing the New User? registration form.
Registration is free and you will be able to start creating surveys straight away.
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I want to have a centralised account for a number of people within the organisation that I can control, manage and have content approval.
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Survey Galaxy is able to provide you with centralised account management and control through the use of their Account Management Facility (AMF).
There is no additional charge for using the account management facility and if this is of interest to you please use the online help facility to request detailed information.
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How can I spell check my surveys?
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Survey Galaxy does not itself provide a spell checker but most browsers include a spell checking facility as standard or you can install a third-party add-on such as iespell for Internet Explorer.
ieSpell is free for personal use and requires a modest fee for corporate users. Please see www.iespell.com for more details.
Alternatively, you can copy & paste the whole preview page into a word processor which does have a spellchecker. If your word processor has a problem in accepting the paste then you may have to copy & paste into Notepad, then copy & paste from Notepad into your word processor.
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How do I change the fonts, colours, and style?
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Survey Galaxy have a number of system styles to choose from and also allows you to create you own customised styles.
To prevent the system from becoming over complicated Survey Galaxy works on the principle of style guides.
Style guides will allow you to modify globally different elements within the survey i.e. all the Headers, all the Questions or all the comments.
To modify an element double click on the section you wish to change in the Compose options dynamic preview screen.
A Customised style box will be displayed allowing you to change font size, colour and weight as well as the background colour.
Customised styles are recorded in a library so that they can be set-up for a specific survey and then reused at a later date
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Can I use part of a survey to create new surveys without copying the whole survey?
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Survey Galaxy's Library feature will allow you to do this.
The library is split into System, Personal and Account libraries.
To create a library document from an existing survey, first copy the source survey.
Specify when copying that the Survey Type is to be Library, either Personal or if applicable Account.
[The System library is maintained by Survey Galaxy although users may request using the online help facility for additions to be considered for inclusion in the system library].
Edit the survey so that it contains only the items that you want to use in other surveys and then save the modified survey.
Please note that when using the library feature not all items from a library module have to be imported so you can include optional items. (i.e. you could have a number of different age groups to suit a number of different surveys).
Once the survey has been created in one of the Libraries you will then be able to import any number of the library items into any survey that you are creating or modifying by using the 'Import from template library' option.
Once imported the items can be tailored in the same way as any other item.
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Is it possible to embed a survey inside an email?
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Surveys cannot be embedded inside an email but instead the URL link to the survey can be included in the email.
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My survey says, "this survey is closed".
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The publish period has expired and the survey is no longer accessible for respondents.
If required a survey can be re-published but that will result in an additional publishing fee.
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Is the data secure?
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The server is housed in a controlled access secure purpose built air-conditioned room with 45 minute UPS power supply.
Daily, weekly and monthly backups are taken and backups are backup tapes stored in both local and remote fire safes.
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Are any other languages supported besides English?
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The Survey Galaxy website is in English although we are currently looking at ways to Globalise the site.
There are language converter sites on the internet. You need to feed into them the URL of the Survey Galaxy website and it will convert your display into the language of your choice. We are not able to identify these sites as the situation is constantly changing with regard to availability and pricing.
The surveys themselves can support all the Western languages that use the Roman character sets.
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Will anyone know I am using Survey Galaxy?
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When respondents respond to Private surveys the surveys will be unbranded by Survey Galaxy.
The Survey's URL address that is used by respondents to access the survey will have a reference to the Survey Galaxy website however it is possible to hide the Survey Galaxy URL reference by creating a URL on your own website that can be used to run the survey. Information on how to do this is included in your publication notification instructions.
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When adding an item to a survey how can I avoid having to scroll down to the bottom of a screen to locate the Save button?
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Type Alt-S - this will save the changes from anywhere on the screen.
Please note that there are Alt-Keys associated to most of the icons.
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When printing from the Preview window why is the colour of the background always white?
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It is normal for your browser settings to specify that the page background is not printed as a colour. This is to save your printer ink.
You can change this in your browsers print settings.
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Can I receive my detailed response data in Excel format?
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We provide the detailed response data in CSV format which is compatible with all spreadsheet applications. We also a supply an Excel template that can be merged with the CSV data file.
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Can I add a hot link or HTML link to the survey?
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Please refer to the FAQ 'How do I add html?'
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How do I update my credit card billing information?
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We do not store credit card details on our system as the credit card payments are all handled through World Pay secure payment system.
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What is your policy on spam?
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We do not support Spamming and it is part of the Terms and Conditions. See below.
SPAMMING
Surveys that are promoted through the sending of unsolicited email (Spamming) or mail fraud schemes, or surveys that promote or condone the sending of unsolicited email to individuals not affiliated with the sender. Where incidents of spamming are reported to the Company the Company reserves the right to suspend all the Users rights to use and/or have access to the Site and the Company retains the right to suspend all published surveys held on the Site until the complaint can be fully investigated. The Company regrets that no compensation will be due to the User in the event that a complaint is investigated and found to be unfounded although all rights previously held by the User will be restored.
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Can I automatically pre-populate survey answers?
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No.
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What is considered a survey response?
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When a respondent has started to answer a survey but regardless of whether they complete the survey or not.
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How do I close a survey?
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When a survey is published the end period is specified and the survey will be closed automatically once the publish period is complete.
To close a published survey early from the Members Area, select the survey and use the End Publication option.
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How do I make sure that a question is not skipped by the respondent?
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When adding or modifying an item tick the Mandatory tick box at the bottom.
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How can I allow the respondent to put in an answer other than those that have been listed?
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When adding or modifying an item tick the Other tick box at the bottom.
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I created a single selection radio field is there anyway I can change it to a checkbox without deleting the item and adding a new item?
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When adding or modifying a line item use the 'Convert to' selection at the bottom. Where the questions, headings and responses are common you can quickly change between different formats.
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Is there a quick way to populate possible responses?
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When adding or modifying an item use the 'Standard Responses�' button to see a list of standard responses.
Click on the one that you require and the set of responses with be automatically loaded.
You can then edit the responses if required.
Users may request through the Suggest Enhancement facility for additions to be made to the standard response library.
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How do I add a logo or image?
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When composing a survey, add an item and then select the Insert an Image format.
Certain restrictions apply to the size of images that can be used and these are explained on screen.
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How do I see the different types of question format that are available?
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When you add an item to a survey each available format is displayed and an example of the format is displayed on the right of the screen as the cursor is rolled over each of the format options.
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If I created a new survey and specified the survey type as Public can I then change it to Private? |
When you publish a survey you will be given the option to change the Survey Type from Public to Private or vice versa.
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I deleted an item by mistake - can I undelete it?
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While composing Alt-Z will undelete a deleted item.
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I want to change the order of my questions?
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While composing highlight the item you want to move and use the up or down arrow icons to move the item within the list.
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How can I move a block of questions from one place to another place?
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You can do this using the delete & restore keys.
First, highlight the first line and delete it using either the delete button or ALT_X. Continue deleting the lines you wish to move.
Second, move to the line you want to insert before (if you want to insert at the end then you will need to append a dummy line first) then press ALT_Z to restore each line deleted.
You can restore deleted lines to a different survey.
The deleted lines are saved in the database so you need not worrying about being disconnected.
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Can I undo the changes I have made to a survey question?
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Once you have performed a save operation on editing a line your changes are irreversibly written to the database. An undo is not possible.
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How do I get a Black background?
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While composing use the Style selection at the top of the tool box to select a number of different colour styles - for example Black
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I want to include additional 'info' against some of the questions to help the respondent understand the question better is this possible?
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Yes. While Composing ensure that the Info button is ticked at the top of the tool box menu.
While adding or editing items providing the Info button is tick an Info Text box will be included at the bottom of the screen.
Enter the any information text in this box.
While composing any text that is entered in the Info Text box will be displayed on the screen (to make it easier while composing the survey) but when a survey is published an Info icon will be displayed that if selected by the respondent will display the Info Text.
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