Please note that prices have increased from Jan 1 2018. We have held our prices steady for a number of years but unfortuantely due to increases to our hosting and licensing and currency fluctations we have had to make the necessary changes.

We hope that our revised pricing still provides our members with excellent value.

IMPORTANT

Please be aware that the ISP that supports the Survey Galaxy mailserver is currently experiencing problems and the ISP has just announced that it may take them a full day to restore the mail server services.

The website is hosted elsewhere and will not be affected by this outage but all emails to and from @surveygalaxy.com will be delayed and that includes any confirmation emails such as survey publication or export completion notices.

Until the email service is restored please use the on screen information to confirm the published surveys URL and check the Download section for the link to the export files.

If you need to contact us please use the Help Request facility which we will regularly monitor manually until the email service is restored.

Survey Galaxy apologise for any inconvenience this will cause.

Update

We are please to be able to report that our email service has now been restored and notification emails should now be working again

Please be aware that because of the restoration it appears that some older email messages are being resent.

Advanced Warning

Please be advised that the system will not be available between 8.0am and 9.0am GMT on Sunday 4th December due to planned system upgrades. We will do our best to keep downtime to a minimum and apologise in advance for any inconvenience that this may cause.

If you subscribe to the Publication Host facility you will need to change the DNS record of your publication host name as follows:

If your DNS record is not changed then for a short period of time any requests to the old server will be automatically forwarded to the new server but this will replace your publication host name with www.surveygalaxy.com. Once the grace period has expired if the change has not been made then your publication host name will cease to work and public access to any surveys using the publication host name will not be accessible.

Should you experience any performance issues or functional problems please contact us through the Help Request facility in order that we can help resolve any problems.

Our recovery was hampered initially because we were unaware of the extent of the problem and then because we were relying on our hosting company to recover our system for us.

After discussion with our hosting company we took the decision to restore our system ourselves from our own backups and we have worked overnight to restore services.

Data was restored from a backup that was taken at 7.30pm GMT Friday night, so any changes or data received after that time, up until the service went down which was early Saturday, will have unfortunately been lost.

Please note that if previously exported information is required it will need to be re-exported.

Due to time restraints we know that there is still some tidying up to do in order for us to recover fully and we would appreciate your patience while we continue to work to address any outstanding issues.

News Report 1

News Report 2

We are pleased to report that the database issues were fixed with no loss of data.

We apologise for any inconvenience that the outage may have been caused.

Customers wishing to contact Survey Galaxy may do so through the website's Help Request facility or by sending an email to surveys@surveygalaxy.com

The display also calculates the duration in hours, minutes and seconds.

The displayed duration information can provide the publisher with a good understanding of how long on average respondents are taking to complete a particular survey.

Because respondents are able to start a survey and then return at a later time, or day, to complete the survey extreme durations should be considered when analyzing the duration information.

We apologise in advance for any inconvenience that this may cause.

The Results Guide has been updated to reflect that Excel 2013 has been certified.

This will provide our members with the ability to publish an unlimited number of unbranded surveys containing up to 30 questions and includes a monthly response allowance of 500.

Excess monthly responses will be subject to excess charges as detailed on the Information page's pricing information.

If the number of data labels is greater than what can be accommodated in the available space, then the data labels are either truncated (with ellipses to indicate truncation), wrapped, or rotated. Ellipses are added automatically when the label overflows beyond a predefined length. In any of these cases, the complete label is still visible in the tooltip.

Due to the flexibility of format selection and the limitations of automation there may still be instances where label overlapping will occur, if increasing the size of the chart is not an option, it will still be possible to override the default smart label management format by selecting the Slant labels option from the Results Analayzer’s Display Options.

It is no longer possible for the main account administrator of an Enterprise subscription to downgrade to a Personal subscription.

However, if an Enterprise subscription is allowed to expire, the account's individual users, when they attempt to use a paid service, will be given the option to detach themselves from the Enterprise account and take out their own Personal subscription. Individual account users will not be able to leave the Enterprise account while an Enterprise subscription is active, if this is a requirement, please contact Survey Galaxy for advice.

The main Enterprise Account administrators should be aware that should the Enterprise subscription expire and individual users detach themselves from the account the users surveys will be lost to the Enterprise account and transferred to the personal account, therefore if an Enterprise Account is left to lapse the Enterprise Account Administrators must delete any surveys that they do not want account users to transfer.

Once an account user has detached themselves from an account they will no longer have access to the Account's shared templates and will not be able to re-join the account unless they use a different email address.

If the main account administrator wishes to allow the Enterprise account to lapse and convert to a Personal subscription they will need to contact Survey Galaxy should they wish to continue with the same email address and to have access to the surveys they created under the Enterprise subscription.

Any queries please contact Survey Galaxy.