Survey Galaxy Information | Communicating with Survey Responses
Communicating with Survey Responses
Passing information to the Survey Response
By default all surveys are anonymous but there are a number of ways of identifying
respondents depending on the specific nature of the survey and what respondent
information you have available.
The most straight forward way is to have questions in the survey that will
identify respondents, for an internal survey this could be a staff number. If
you wish to follow up on people's responses then requesting an email address
or contact number is among the most reliable way; if contact details are already
being requested from the respondents it is possible to extract a list of respondent
contact details such as emails from the survey results.
In addition to requesting contact details as part of a survey, Survey Galaxy
supports two facilities that will allow you to link a response to an external
reference, (please note that implementing either method will result in the responses
no longer being anonymous).
1. Web Server Integration
2. Insertion of reference into invitation URL
This is a facility that has been developed to allow secure integration between
a client database and Survey Galaxy where the client is hosting their own website that is linked to its database.
This solution may be too complex for what you are looking for and would require
a developer to implement for more details please view the web
Server Integration detailed documentation
This is a simple method whereby you can add a reference to the URL that you
give a person to carry out the survey that identifies who that person is. This
reference is stored in the response reference field which is included in the
detailed results. You should bear in mind that this is a non-secure solution
ideal for 'low-risk' environments as there is a small, but nevertheless potential,
risk that respondents could simulate other people.
To implement this you would need to construct URLs for each respondent by adding
'&ref=Reference' and send them out individually.
As a reference you could use a name, payroll number or key number. A key number
would be a way of introducing security if that was an issue. We would recommend
the avoidance of spaces.
A lot depends on what you would like to achieve, for example using the online
Results Analyzer key facility you can identify comments from a single anonymous
user using the respondent reference number and although this will not identify
the respondent it will identify, for example, comments made by the same respondent.
Passing information from the Survey Response to the 'Exit' URL
In addition to being able to pass a reference to be stored with the survey
response data if an 'Exit' and/or 'Drop Out' URL is specified the following survey
response information is automatically appended to the 'Exit' and 'Drop Out' links:
||S - Submitted/Complete, Q - Dropped out/Incomplete
||Any reference passed to the Survey using '&ref='
|Response Capture Number
|| Response Capture Number if applicable
|User ID or Capture Operator ID
||User ID if a Public Survey or Capture Operator ID if applicable
||Survey Key Number
The passed fields are identified by the '&SGRef=' parameter.
For example if the URL www.domain.com was specified as an 'Exit' URL:
If the survey was completed then the 'Exit' URL will be configured using
the following format:
If the respondent had quit the survey then the 'Drop out' URL will be
configured using the following format:
(Where JohnBall was whatever the parameter was
that was passed using '&ref=', 201281 the unique
response ID and k the survey's key ID).
It is possible to write a web application that can then use and process information
passed to the 'Exit' or 'Drop out' URL.