Pop-up Invitation Facility
In addition to sending emails inviting people to participate in a survey and
establishing a static link to a survey on a website the pop-up invitation facility
provides a further method to promote a survey.
In some cases the pop-up invitation can be used in isolation, for other cases
it may be better to use it to compliment the other available methods.
Because the pop-up window is designed to float on top of the website page it
will not be blocked by pop-up blockers.
Example of a pop-up survey invitation:
Website visitors are offered up to four options:
If the visitor selects Yes the survey will be displayed and the pop-up invitation
will not be displayed to them again, regardless of whether they go on to complete
the survey or not.
For a visitor who selects the Later option the pop-up invitation will stop
being displayed for one hour and then the pop-up invitation may be displayed
again if the visitor revisit the website and/or the specified cycle configuration
causes the invitation to be activated again.
If the Tomorrow option is selected the pop-up invitation will not be shown
again to the visitor until the following day and then only if the visitor
revisits the website and/or the specified cycle causes the invitation to be
If the Never option is selected the pop-up invitation is cancelled and the
visitor is not invited again.
For all the above options to work as designed they rely on the
visitor revisiting the website using the same computer, browser and on the understanding
that they have not deleted their Survey Galaxy cookies. If any of these caveats
are breached then the returning visitor will be treated as a new, and not a
The pop-up invitation is configured using the survey's Edit Details facility.
Activation HTML Code
To activate the facility you will need to copy the code that is
provided to the website pages that you want the survey to be activated, depending
on your specific requirements this might just be the website's home or a single
sub-page, or it might be all, or selected multiple pages.
You will need administration access to add the activation code
to the website. If you do not have access you will need to request from the
website administrators that the code is added to the website, this may be an
internal department, your web hosting organization or a third-party web designer
Once the code has been added to the website you will be able to
make further changes to the pop-up configuration from the survey's Edit Details
facility including enabling and disabling the pop-up.
It is recommended that the code is inserted just after the <Body> tag.
Style and appearance configuration features
From the survey's Edit Details menu option you can configure both the appearance
and behaviour of the pop-up invitation.
Configuring the window size, border, background and font colours
The window size, background colour, font colour and border characteristics
can be customized a preview showing the resulting effect is displayed on the
Customizing the text
The text displayed on the pop-up invitation can be customized by amending or
replacing the default message in the Introduction Text field.
By clicking on the expand arrow the website's standard WYSIWYG editor can be
Configuring the width and position of the pop-up invitation
By specifying left and top margin values you can determine where on the screen
the invitation is displayed. The width field will allow the width of the pop-up
invitation to be customized.
Customizing the Opacity
The opacity of the window can be adjusted to enable some of the webpage underneath
the window to show through.
Configuring the behaviour of the pop-up invitation
By specifying a Delay value you can specify the time taken for
the pop-up invitation to appear, either straight away or after a number of seconds
once the web page has finished loading.
A Duration value can be specified so that if the invitation is ignored the
window is withdrawn after a specified period of time.
To draw more attention to the pop-up invitation you can enable the Animate
facility to configure how the pop-up window appears on the screen, either by
fading in or by flying in from vertical, horizontal or diagonal directions,
the relative speed of the fade or the fly can also be set.
You can have the pop-up invitation displayed for every visitor either as soon
as they arrive at the website or after a specified amount of activity.
A useful feature for high volume websites is the ability to specify a Visitor
cycle value where the pop-up invitation is only displayed to every nth visitor.
A variation on the Visitors option is the Affirmatives cycle value where
every nth visitor would be canvassed but if the nth visitor then rejected
the invitation then the invitation will displayed for every subsequent visitor
until the invitation was accepted. Once it has been accepted it would then
wait for the next nth visitor.
Using the Affirmatives cycles will prevent situations that might occur if
for example a website had 100 visitors and the Visitors Cycle was set to 10
and every 10th visitor happened to reject the invitation then the 10 rejections
would result in no feedback.
With the same cycle setting but set to Affirmatives you would only get no
feedback if 90 respondents were canvassed and they all refused to participate.
To trigger the pop-up invitation based on activity you have the option to
set the cycle so that the pop-up invitation is displayed only after a number
of page displays generated by all visitors.
Displays per visitor
To target specific visitor activity the Displays per visitor cycle will trigger
the pop-up invitation based on the page displays count of each individual
visitor. The higher the cycle value the more active the visitor.
Please note that the display count continues across login sessions and providing
the cookies are not deleted and the visitor is using the same computer and
browser then the display count will accumulate.
For testing purposes you can generate an increment to the display count by
refreshing the browser.
As an alternative, or complimentary, to specifying a page displays cycle
you can specify a Delay value so that only those visitors that remain on the
website for a specified period of time are canvassed.
The Delay will function purely on elapse time, Page Displays and Displays
per visitor value will function to some degree on activity.
Setting a Response Limit
You can deactivate the invitation popup once the number of people carrying
out the survey reaches a defined threshold by either specifying a value for
the number of responses started, or the number of responses completed. Set to
zero for no response limit.
For the pop-up invitation to function the Activation HTML code must have already
been added to the website.
There are three Pop-up modes :
Even if the pop-up code is present on the web page if the pop-up invitation
mode is set to disabled the pop-up window will not be displayed.
Providing the Activation HTML code is contained on the website page if the
Pop-up mode is set to Test the pop-up invitation will only be activated for
the survey's publisher.
When the pop-up mode is set to Test Mode the publisher's IP address is used
to identify the publisher. Please note that if you operate behind a firewall,
or use an ISP service that generates dynamic IP addresses, if your IP number
changes the Test mode will not continue to work and you will have to log out
and then in again to the Survey Galaxy website so that the new IP address
When the Pop-up mode is set to Enabled the pop-up invitation facility is
active and will display to all the websites visitors in accordance with the
Saving the Configuration
To make permanent the configuration settings click on the Edit Detail's 'Save'
Previewing and testing the pop-invitation
When the Invitation pop-up mode is set to either enable or Test Mode an additional
preview menu option will be available from the menu when selecting the survey.
The Pop-Up Preview will display the current configuration on a test page.
The purpose of the survey is to preview the size, text, colours and any animation
of the pop-up invitation. Any criteria that has been specified to initiate the
pop-up invitation and the functionality of the 'Later', 'Tomorrow' and 'Never' buttons
will be ignored.
When using the animation effects you can repeat the preview by clicking on
the 'Replay' button.
It is recommended that the pop-up invitation is also tested on your own website
to ensure that the pop-up invitation colours and opacity contrast with your
own website's design and colour scheme.
Show Survey Details
If a pop-up invitation has been used, an Invitation pop-up Count will be displayed
in the Show Survey Details display.
The pop-up invitation will default to the Survey's base language.
To force a different language to that of the survey's base language you can
add L=LC to the popup.asp query string (where
LC is the required language code).
Please note although the language of the pop-up invitation can be changed the
pop-up invitation does not support multiple translations.